KOSPET EU Returns & Refunds

We offer a 30-day return window for all KOSPET smartwatches and accessories purchased through our official EU store, provided they are in original condition. If you are not completely satisfied with your purchase, our dedicated support team is here to assist you with a seamless exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team at [email protected] within 30 days of delivery with your order number and reason for return.

• 2.
  Pack Your Device

  Ensure the smartwatch is placed in its original packaging including all charging cables, straps, and manuals to qualify for a full refund.

• 3.
  Ship to Warehouse

  Affix the provided return label or ship the package to our designated European service center using a trackable shipping method.

• 4.
  Quality Inspection & Refund

  Once our technicians verify the device's condition, your refund will be processed to your original payment method within 5-7 business days.